1. Information We Collect

We collect information directly from you, automatically through your use of the app, and from your treating clinician.

• Account & Profile Data: Name, email address, password, phone number, and basic demographic details.
• Clinical & Care Plan Data: Prescribed rehabilitation exercises, clinician notes, recovery progress, and communication with your provider.
• Habit & Wellness Tracking: Data you log voluntarily, including daily hydration, movement, dietary fibre, sit breaks, and heat/cold therapy routines.
• App Usage & Device Data: Device identifiers (iOS/Android), operating system version, app performance logs, streak counts, and milestone records.
• Payment & Subscription Information: Handled securely via third-party billing providers (Apple App Store In-App Purchases, Google Play Billing, or Stripe). We do not store raw credit card numbers.

2. How We Use Your Information

• Delivering Personalized Care — Clinician-assigned exercise plans, recovery protocols, and routine adjustments.
• Habit & Progress Tracking — Generating streaks, milestone badges, and weekly progress reports.
• Practitioner Collaboration — Allowing your connected chiropractor to review adherence and adjust plans.
• Premium Subscriptions — Processing membership tiers and unlocking exclusive educational content.
• Social Sharing (Optional) — Generating user-approved export graphics or deep links for Instagram sharing.
• Product Reliability & Safety — Diagnosing technical bugs, crash monitoring, and securing user accounts.

3. How Your Data Is Shared

• With Your Healthcare Provider: Your connected chiropractor and authorized clinic staff have access to your logged routines, exercise adherence, and wellness trends to support your care.
• Third-Party Service Providers: Trusted cloud infrastructure, secure database hosting, crash analytics, and subscription payment gateways under strict data protection agreements.
• Social Platforms (User-Initiated Only): If you choose to share your achievements or milestone celebrations to Instagram, only the specific image or summary you approve is exported. We never post automatically or access your private social media accounts.
• Legal Requirements: When required to comply with valid legal processes, regulations, or enforceable governmental requests.

We do not sell, rent, or monetize your personal health or wellness data to data brokers or third-party advertisers.

4. Data Security & Storage

• Encryption: Data in transit is protected using TLS/HTTPS protocols, and sensitive stored data is encrypted at rest.
• Access Controls: Only authorized personnel and your designated healthcare provider have access to identifiable health and habit records.
• Retention: We retain your account data for as long as your account remains active or as required by applicable medical records and legal retention obligations.

5. Your Rights and Choices

Depending on your jurisdiction (such as GDPR, UK Data Protection Act, or state privacy laws), you have the right to:

1. Access & Portability: Request a copy of the personal and health data stored in your profile.
2. Correction: Update inaccurate profile information directly in the app or via support.
3. Data Deletion: Request account deletion and removal of associated tracking history (subject to legal or medical record retention laws).
4. Disconnect Clinician: Manage or revoke data-sharing access linked to a specific clinic or practitioner.

6. Children's Privacy

ChiroWell is not intended for individuals under the age of 16 without explicit parental or legal guardian consent and practitioner oversight.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact your chiropractic practice through the contact details provided when you registered, or via the About & Contact page in this app.